Receptionist / Front Office Executive

Job Title: Hotel Receptionist

Job Description: The Hotel Receptionist is responsible for providing excellent customer service and ensuring a seamless guest experience from check-in to check-out. This role includes greeting and assisting guests, managing reservations, and handling guest inquiries in a friendly and professional manner. The receptionist is also responsible for maintaining accurate records, processing payments, and addressing any guest concerns or special requests.

Key Responsibilities:

Greet guests upon arrival and assist with check-in/check-out procedures.

Answer phone calls and respond to emails, providing information on room availability, rates, and hotel amenities.

Process guest payments and manage billing procedures.

Maintain accurate records of guest bookings and reservations.

Address guest inquiries, complaints, and special requests in a timely and professional manner.

Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.

Ensure the lobby and reception area are clean, organized, and welcoming.

Keep up-to-date with hotel policies, services, and local attractions to provide guests with accurate information.

Handle cash, credit card transactions, and other forms of payment securely and accurately.

Qualifications:

High school diploma or equivalent; additional certification in hospitality management is a plus.

Previous experience in customer service, hospitality, or front desk roles preferred.

Excellent verbal and written communication skills.

Strong attention to detail and ability to multitask in a fast-paced environment.

Proficiency in computer systems and hotel management software.

A professional and friendly attitude, with a commitment to providing outstanding guest experiences.

Working Conditions:

May require evening, weekend, or holiday shifts.

Must be able to stand for long periods and manage a busy reception desk.

This role plays a key part in maintaining the overall quality of the guest experience, contributing to the hotel's reputation and success.

Thanks & Regards 

Thomas John