Senior Procurement Analyst - Source to Settle Operations

S2SE Operations Sr Procurement Analyst

Individual Contributor and SME

Job Purpose

EY’s Supply Chain Services help connect our people to leading services and suppliers. Supply Chain Services was launched as part of EY’s NextWave strategic initiative to simplify our business and strengthen EY’s overall supply chain. A key function under Business Enablement, Supply Chain Services is a global team with more than 600 professionals with representation in more than 35 countries.

Source to Settle Enablement (S2SE) optimizes the source to settle lifecycle through delivery of best-in-class user experience, processes, and tools to enable more efficient spend management, S2SE delivers exceptional stakeholder experience by simplifying the source-to-settle process, reducing the administrative burden to drive financial success for EY and our clients.

The Sr. Procurement Analyst is part of the S2SE Operations team which reviews and approves purchasing requisition (shopping carts), resolves invoice exceptions for Purchase Orders (POs) in close co-operation with Accounts Payable Team and End User, provides operational reporting related to KPIs to customers, helps to drive ramp up of usage of POs to increase PO coverage and support end users creating purchase requisitions, shopping carts, purchase orders and goods confirmations (GRs) in SAP SRM, VIM or other Interim Procurement Tools as applicable.

The Senior Procurement Analyst contributes to deliver services as per defined KPIs, following are list of responsibilities:

• Approve 90% of Shopping carts/Purchase requisitions within average time of 24 hours.
• Monitor, analyze and resolve purchase order invoice exceptions created in the Vendor Invoice Management (VIM) tool daily.
• Document root cause of exception trends and lessons learned to prevent future occurrence of non-routine processing and improve existing processes.
• Partner with Finance to resolve outstanding reconciliation items in the goods receipt/invoice receipt clearing account.
• Interpret purchase order exception data to opportunities to improve the purchase order structure.
• Liaise between Accounts Payable, Finance, EY business users, Sourcing Managers and EY suppliers.
• Strong oral and written communication skills - Communication with external third parties (suppliers) that might also be a client to EY is required.
• Prepare status reports and operational statistics to capture monthly metrics.
• Participate in weekly meetings with respective Accounts Payable team to audit aged exceptions, evaluate exception clearing performance, and document training opportunities.
• Responsible to achieve regional targets as per SLAs and defined department goals.
• SOP adherence – manage end to end activities aligned to the role.
• Monthly audits of open purchase order requests based on global KPIs.
• Manage email within 48 hours of receipts and resolve escalations as required.
• Drive and encourage process standardization/improvement/automation projects with the team, ensure timely completion of projects.
• Contribute minimum of 5 process improvement ideas
• Earn at least one bronze EY badge.
• Participate with process improvement/automation projects as required.

Other key deliverables

Accountable for efficient and effective delivery of S2SE Operations functions, including but not limited to:

• Champion and role model the EY & S2P team Values while proactively working to develop a positive culture in the team and the wider business
• Participates in training and on-boarding of new Procurement Analyst
• Actively supports implementation of EY procedures and policies in all daily activities
• Creates KPI reports and follows up on KPI exceptions in a proactive manner to ensure root causes are resolved to avoid future repeat of exceptions
• Ensure approvals are completed timely per established KPIs with quality
• Logs PO Invoice exceptions and ensures 90% are resolved within 2 days
• Executes processes as per design and contributes to continuous improvement of processes
• Follows work instructions and guidelines (Play books) when executing work tasks
• Collaborates with end users and stakeholders to contribute to a good working relationship, answering questions, collect feedback and actively look for areas for improvement
• First Point of Contact for all business issues and concerns – lead from front
• Escalate issues proactively to S2SE Operations Team Lead in a timely manner
• Drive weekly process reviews and controls with team members under the Operations Excellence framework, ensuring team delivers value addition. Prepare and drive monthly MBR and regional reviews with leadership
• Fair and balanced volume allocation to the team members to ensure workload is balanced
• Ensure support materials/guides/SOP are in place and timely maintained
• Critical support in PO compliance – (regional/category specific target is applicable)

Core Competencies and Required Education/ Experience

• Proficiency in both English and French languages, both verbally and in writing, is required. Fluency in other language, such as German or Spanish, would serve as a valuable skill
• Bachelor’s degree required. Any procurement and supply chain related certificated are added advantage
• Good level of knowledge and understanding of the S2P Process is desired
• Knowledge of SAP SRM, ECC, VIM and Ariba Network is preferred
• Should be a good people manager, good team working capabilities- preferably experience from working in a virtual/global team
• Culturally sensitive, capable of handling interactions with a “global mind set”
• Strong oral and written communication skills - Communication with external third parties (suppliers) that might also be a client to EY is required
• Good interpersonal skills – able to handle conflict situations and resolve issues satisfactorily
• Ability to organize own work and work independently
• Excellent organization, analytical and problem-solving skills
• Positive, can-do attitude and good business acumen
• +5 years of working experience
• Lean Process Management mind set- provide suggestions to improve service delivery, process efficiency, automations, and innovation.

The ideal candidate will have:

• Ability to work under pressure and deliver to tight deadlines.
• Ability to multitask and deliver multiple deliverables at once.
• Ability to question how things are done or voice a differing opinion.
• Results oriented with a focus on efficiency.
• Positive, can-do attitude and good business acumen

Proficiency in the following tools:

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Visio