Customer Service Manager
DCB bank
Customer Service Manager
DCB bank
Kochi
Not disclosed
Job Details
Job Description
SENIOR CUSTOMER SERVICE MANAGER
The Senior Customer Service Manager role in Kochi involves overseeing the customer service operations to ensure high levels of customer satisfaction. Key responsibilities include managing a team of customer service representatives, implementing customer service strategies, resolving escalated customer issues, and analyzing customer feedback to improve service quality. The ideal candidate should have strong leadership skills, excellent communication abilities, and a customer-centric approach.Job role
Work location
KOCHI
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
DCB bank
Job posted by DCB bank
This job has expired