Service Delivery Officer - NR-RETAIL NR-Regional sales

JOB ROLE : ·       Handling personalized service requests of customers. ·       Generation of timely business MIS. ·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. ·       Coordination with CPC/RPC/Investment desks for account opening of customers. ·       Managing complaints of customers and ensuring their resolution within TAT.    JOB REQUIREMENT: ·       Developing and maintaining banking relationships with a select group of high net worth customers ·       Excellent communication skills with customer service orientation ·       Courteous and polite. ·       Good knowledge of Microsoft excels. Understanding of banking norms and processes.