Service Engineer Team Leader

Designation :- POS Service Manager

Role & Responsibility

-SLAs monitoring the as per activities assigned.

-Tracking Installed / De-installed terminals.

- Co-ordination and daily reporting for field activities.

-Support for Field Team for issue resolution

-MIS Reports and maintain Dash Boards based on departmental needs and requirements.

-Various MIS report preparation for banking merchant as per Bank/management’s requirement

Daily Assignment

ü Stock Management of Device & SIM card

ü Daily Visit schedule report preparation and planning.

ü Response and cooperation to team

ü Timely deployment and update to backend team.

ü Rejection completion in system on the same day.

ü monitoring task completion at merchant location on the system.

Qualification & Experience

Graduate in any stream

3-4 years experience with Upto 2 years experience in managing a field team in a service business – like IT, Telecom, Satellite TV, POS hardware, Field Services for different service providers

Should have managed a suburb or a city field Operations network

Good Organising and Planning skills – Specially task Management

Good MS OFFICE Skills

Good People & leadership skills

Strong result orientation

Loaction - Pune,Hyderabad,Cochin,Jodhapur

Contact Person - Rohini Khot 9821720357