Job Title -  <Sr. Cloud Operations Engineer > + Sr. Analyst> +   

Management Level: 0 - Sr. Analyst > 

Location: Kochi, Coimbatore, Trivandrum 

Must have skills: installation, configuration and management of Linux /Windows systems 

Good to have skills: JIRA/Confluence 

Experience: 3.5 -5 years of experience is required 

Educational Qualification: Graduation (Accurate educational details should capture) 

Job Summary 

As a L2 Cloud Operations Engineer, you will be operating an e-commerce solution built over on-prem and cloud infrastructure. You will be involved in maintaining and improving the client’s business platforms and also will be responsible for the site reliability and platform stability. You will be expected to respond to incidents, support on problems, execute changes and be part of a project to improve or reengineer the platform. 

Roles and Responsibilities 

• Continuous monitoring of the platform’s performance and uptime 

• Fast identification and resolution of incidents 

• Resolution of service requests 

• Managing the platform configuration to ensure it is optimized and up to date 

• Improved efficiency by automating routine tasks 

Professional and Technical Skills 

• You must have a strong technical aptitude and an organized, process driven work ethic. 

• 3.5-5 years of relevant experience with installation, configuration and management of Linux /Windows systems. 

• Strong working experience in managing and maintaining public clouds like AWS, Azure or GCP. 

• Strong experience in setting up and configuring monitoring tools like Prometheus, Grafana, Zabbix etc 

• Strong Experience with installation/configuration of Java application servers such as Jboss/WebLogic/Tomcat and also analyzing application logs, GC logs for troubleshooting performance and functional issues. 

• Hands on experience in cloud provisioning tools like Terraform/CloudFormation will be an added advantage  

• Hands on experience with Docker/Kubernetes will be an added advantage 

• Experience in ELK/Kafka/Openshift/Python script will be an added advantage 

• Good knowledge of SQL and  NoSQL databases like MySQL/Oracle/PostgreSQL/DynamoDB/MongoDB/Cassandra/Redis 

• You will  have strong written and verbal communications skills and a track record for providing high customer satisfaction. 

• Develop automation scripts as needed to enhance operational efficiencies 

• Has prior experience in supporting Jira/Confluence or any other service management tool 

• Prior experience working in Agile environment will be an advantage. 

Additional Information  

About Our Company | Accenture (do not remove the hyperlink)