Sr. Executive (Airline Reservation)

Job description:

Kerala Travels, a well established, premier Travel and Tourism Firm requires Airline Reservation Executives with 2+ years experience for their office in Kochi.

Job Responsibilities:

Responsible for managing flight booking and reservations for passengers. This involves liaising with customers to help them book flights, make changes to their existing bookings, and answer any queries they may have. They must be knowledgeable about flight schedules, fares and regulations and be adept at using reservation systems to manage booking efficiently. In addition, they may have to handle customer complaints and assist with check in procedures at the airport ensuring that the passengers have a seamless travel experience. Knowledge in Galileo will be an advantage.

The successful candidate would be responsible for handling customer enquiries and providing a high level of customer service while making, changing and cancelling flight reservations.

Duties include:

• Responding to customer enquiries in a timely / efficient manner
• Explaining various flight options available and helping customers make informed decisions.
• Making, changing and cancelling flight reservations
• Keeping customer informed about any change to their reservations.
• Ensuring all customer information is accurately entered into the airline reservation system.
• Managing customer payments and providing accurate billing information
• Providing excellent customer service at all costs.