Receptionist Cum Office Assistant

*Telecaller cum Receptionist*

A Telecaller cum Receptionist plays a crucial role in managing both telecommunication activities and front desk responsibilities within an organization. This position requires excellent communication skills, professionalism, and the ability to multitask efficiently. Telecall cum Receptionists are often the first point of contact for clients, visitors, and callers, making their role pivotal in creating a positive impression of the clinic.

Responsibilities:

Front Desk Management:

- Greet and welcome visitors in a friendly and professional manner.

- Answer and direct incoming phone calls promptly.

- Maintain a clean and organized reception area.

- Handle incoming and outgoing mail and packages.

Telecommunications:

  - Answer inquiries and provide information about the clinic products, services.

  - Transfer calls to appropriate doctor or individuals.

  - Take and relay messages accurately.

Appointment Scheduling:

  - Manage appointment calendars and ensure proper coordination.

  - Send reminders to clients about upcoming appointments.

Customer Service:

  - Provide exceptional customer service to visitors and callers.

  - Address client inquiries and complaints courteously and professionally.

  - Ensure client satisfaction by providing accurate information and assistance.

Maintain Confidentiality:

Technology Proficiency:

Utilize office equipment and software, including telecommunication systems and computer applications.

Multitasking:

Polite and professional nature.  

A Telecall cum Receptionist plays a vital role in ensuring smooth communication and a positive experience for clients, visitors, and colleagues. This position demands a balance of interpersonal skills, administrative capabilities, and technical proficiency to fulfill its responsibilities effectively.