Back Office Coordinator

As a Team Leader, you will be responsible for managing a team of individuals, ensuring they meet their performance targets, and promoting a positive and productive work environment. You will act as a liaison between the team members and management, providing guidance, support, and feedback to ensure the team's success. Your primary goal is to facilitate collaboration, enhance team performance, and contribute to the overall goals of the organization.

Key Responsibilities:

Leadership & Team Development:

Supervise, guide, and motivate team members to achieve individual and team objectives.

Provide regular feedback, coaching, and training to enhance team skills and performance.

Foster a collaborative and inclusive environment where all team members are encouraged to contribute ideas.

Conduct regular performance reviews and set development goals with team members.

Task Management & Delegation:

Assign tasks and projects based on team members' strengths, skill sets, and workload.

Ensure timely completion of tasks and projects while maintaining quality standards.

Monitor team progress and adjust priorities or resources as needed to meet deadlines.

Communication:

Serve as the main point of contact between the team and upper management.

Lead regular team meetings to update members on company goals, changes, and progress.

Ensure clear, transparent communication between all team members and departments.

Problem-Solving & Conflict Resolution:

Address and resolve any issues, conflicts, or challenges within the team.

Identify any performance or operational bottlenecks and take the necessary steps to address them.

Performance Monitoring & Reporting:

Track individual and team performance metrics, ensuring targets are met.

Prepare reports and provide updates to upper management on team progress, successes, and areas for improvement.

Process Improvement:

Continuously evaluate current workflows and processes to identify areas for improvement.

Implement new strategies or changes to enhance productivity and efficiency.

Ensure Adherence to Policies and Standards:

Ensure team members adhere to organizational policies, health and safety regulations, and industry standards.

Ensure the team maintains high levels of professionalism and ethical standards.

Skills & Qualifications:Proven experience in a leadership or supervisory role.

Strong communication and interpersonal skills.

Ability to motivate and manage a diverse group of people.

Excellent problem-solving and decision-making abilities.

Ability to multitask and manage multiple priorities.

Strong organizational skills and attention to detail.

Experience with [relevant industry-specific tools/software].

Ability to handle confidential information with discretion.