Back Office Executive

Job Summary : We are looking for a Back Office Executive to support daily operations at our authorized air conditioner service centre. The role involves handling service coordination, documentation, customer records, billing support, and communication between technicians, customers, and the company.

• Key ResponsibilitiesCreate and manage service call entries in the company portal.
• Coordinate with field technicians for job allocation and updates.
• Maintain customer records, service history, invoices, and warranty details.
• Prepare job sheets, service reports, and call closure documents.
• Follow up with customers for invoices, warranty cards, and pending documents.
• Handle customer queries related to service status and appointments.
• Update daily service reports and track open and closed calls.
• Support billing, PO tracking, and payment follow-ups.
• Maintain proper filing of documents both digital and physical.
• Communicate with company representatives regarding parts, approvals, and escalations.
• Ensure compliance with company and brand service guidelines.
• Required Skills and QualificationsGraduate or equivalent qualification.
• Minimum 1–2 years experience in back office or service coordination preferred.
• Experience in AC service centre or HVAC industry will be an advantage.
• Basic computer knowledge (MS Excel, Word, Email).
• Familiarity with service portals or CRM systems preferred.
• Good communication and coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Basic knowledge of invoices, warranty, and service documentation.
• Working HoursAs per company policy (10:00 am to 6:00 pm
• Weekly off as scheduled
• Salary and BenefitsSalary: As per experience and industry standards
• Incentives as applicable
• Growth opportunity within the organization