Branch Manager

Location: Kolkata – Sec VCompany: Gathbandhan Matrimony Pvt. Ltd.

Job SummaryWe are looking for an experienced, result-oriented, and responsible Branch Manager to lead our Kolkata Sec V Branch.

The ideal candidate should be capable of handling branch operations, team management, sales performance, customer satisfaction, and revenue generation while ensuring smooth day-to-day functioning of the branch.

This role requires a person who can drive the team strongly, monitor daily activities closely, and ensure branch targets are achieved without fail.

• Key Responsibilities1) Branch Operations ManagementOversee complete day-to-day branch operations
• Ensure smooth functioning of sales and service teams
• Maintain discipline, reporting structure, and office process compliance
• Ensure proper use of company systems, CRM, official WhatsApp, and calling process
• 2) Team Handling & LeadershipManage, guide, and motivate branch staff on a daily basis
• Monitor performance of Sales Executives, Service Team, TLs, and support staff
• Conduct daily meetings, planning sessions, and performance reviews
• Ensure every team member is working as per company expectations
• 3) Sales & Revenue ResponsibilityTake full ownership of branch sales targets
• Drive the team to achieve daily, weekly, and monthly targets
• Monitor logins, closures, conversions, and walk-ins
• Push the team for maximum revenue generation and business growth
• 4) Customer HandlingEnsure proper handling of customer inquiries, walk-ins, and escalations
• Support the team in converting leads into paid clients
• Maintain high service quality and customer satisfaction
• Handle difficult or high-priority customers professionally
• 5) Lead & Database MonitoringMonitor all incoming leads such as:
• Just Dial Leads
• Ad Calls
• References
• Walk-ins
• Follow-up database
• Ensure every lead is attended, updated, and followed up properly
• Check conversion flow and improve branch productivity
• 6) Reporting & Performance TrackingEnsure all branch reports are updated on time
• Monitor:
• Talktime
• Freelistings
• Walk-ins
• Closures
• Team productivity
• Daily Ask completion
• Submit branch updates and reports to management regularly
• 7) Staff Development & TrainingTrain new and existing employees on company process and sales/service handling
• Improve communication, pitch, customer handling, and closing skills of the team
• Identify weak performers and work on improvement plans
• 8) Compliance & Asset ManagementEnsure branch assets, petty cash, official devices, and office materials are properly maintained
• Ensure all office keys, laptops, phones, and branch resources are handled responsibly
• Maintain office discipline and accountability
• Required SkillsStrong leadership and team handling skills
• Good communication and interpersonal skills
• Strong sales and target-driven mindset
• Ability to work under pressure and handle branch responsibility independently
• Good knowledge of team monitoring, customer handling, and operations
• Problem-solving and decision-making ability
• Basic computer knowledge and CRM understanding preferred
• EligibilityMinimum 2–5 years of experience in:
• Branch Handling
• Team Management
• Sales Management
• Customer Service / Operations
• Experience in matrimony / sales / service / customer relationship / tele sales / branch operations will be preferred
• What We ExpectA manager who can lead from the front
• Someone who can take ownership, not excuses
• Strong follow-up and monitoring ability
• Capability to achieve branch targets with team performance
• A person who can make the branch productive and profitable

Job TypeFull-time

LocationKolkata – Salt Lake Sector V