Call Quality Analyst For International US Process

US Process / NIGHT SHIFT

WORK FROM OFFICE

Only candidates with Call Quality Experience in an International Process should apply.

Quality in a US Process would be an added advantage.

Quality Analyst should be Fluent in English

CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL

FRESHERS / STUDENTS DO NOT APPLY

General Job Responsibilities:

The Quality Analyst will monitor agent and customer interactions to assess

call quality, ensure adherence to compliance standards, and communicate

results to stakeholders and leaders. The role supports staff development and

contributes to improved overall quality.

Job Duties:

● Monitor employee and customer interactions (both real-time and

recorded) to assess and score quality based on client, company, and

compliance expectations. Meet daily, weekly, and monthly call monitoring

quotas and goals.

● Conduct special project audits, including but not limited to emails,

verbatim research, and other quality-related evaluations.

● Attend and actively participate in meetings, training sessions, and

presentations to gain business insights and contribute to quality

improvement initiatives.

● Professionally communicate findings with leaders through reports,

emails, and chat platforms.

● Accurately and efficiently deliver quality measurements to support

operations.

● Identify areas for improvement and present findings to leadership

for coaching and performance enhancement.

● Create and deliver client assignments for QA database

● Help create and maintain speech analytics

● Perform other duties as assigned.

Maximum CTC Offer Range: 2 Lacs to 3 Lacs Per Annum

Immediate Joining

Night Shift

Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net

Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088