Career Counselor

The selected candidates will be responsible for the following

1. Should be Fluent in English
2. Should know how to use MS Office (Excel,Word, etc)
3. Should be able to guide the candidates and do counseling.
4. Should be able to do emails

1. Placement CoordinatorRole Overview:

The Placement Coordinator is the first point of contact for applicants. They guide candidates through the initial process, explain enrollment requirements, and ensure smooth onboarding into the placement system.

Key Responsibilities:

• Handle inquiries from applicants via phone calls, WhatsApp messages, and emails.
• Explain the placement process, eligibility, and benefits clearly to potential applicants.
• Guide candidates step-by-step for enrollment and documentation.
• Maintain updated records of enrolled candidates in the system.
• Ensure professional and timely communication to build trust with candidates.
• Collaborate with the Customer Relationship Executive to hand over enrolled applicants for the next stage.

Requirements:

• Strong communication skills (written and verbal).
• Ability to explain processes clearly and persuasively.
• Good organizational and record-keeping skills.
• Experience in customer handling or counseling (preferred).
• Proficiency in using email, WhatsApp, and MS Office tools.

2. Customer Relationship Executive (CRE)Role Overview:

The Customer Relationship Executive supports applicants after enrollment. They provide information about job openings, prepare candidates for interviews, and coordinate with the Business Development team to match applicants with suitable opportunities.

Key Responsibilities:

• Connect with enrolled applicants via calls, messages, and emails to share available job openings.
• Guide candidates about interview schedules, requirements, and preparation tips.
• Coordinate between candidates and BD team to arrange interviews with hotels/restaurants.
• Maintain regular follow-up with candidates to track progress and address queries.
• Ensure timely and professional communication to build long-term trust.
• Maintain applicant database with updated interview and placement status.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a helpful attitude.
• Ability to multitask and handle multiple candidates simultaneously.
• Good coordination and follow-up skills.
• Experience in recruitment support or client servicing is an advantage.

3. Business Developer (BD)Role Overview:

The Business Developer is responsible for building and maintaining strong relationships with international clients (hotels and restaurants). Their primary role is to generate more job openings, understand employer requirements, and coordinate with internal teams for successful placements.

Key Responsibilities:

• Develop and maintain strong relationships with hotel and restaurant clients.
• Approach potential clients through calls, emails, and professional networking.
• Gather detailed job requirements from employers and share with internal teams.
• Coordinate with the CRE team to schedule interviews between candidates and clients.
• Negotiate terms, ensure client satisfaction, and maintain long-term partnerships.
• Regularly update management on market trends, opportunities, and client needs.
• Expand company’s client base to increase placement opportunities.

Requirements:

• Proven experience in business development, sales, or client relations.
• Strong communication and negotiation skills.
• Ability to build rapport and maintain professional relationships.
• Knowledge of the hospitality/hotel industry is a strong plus.
• Target-driven mindset with the ability to work independently.