Center Manager

MyMD Healthcare Pvt. Ltd.

Barrackpur, Kolkata/Calcutta Region

₹17,000 - ₹27,000 monthly

Fixed

17000 - ₹27000

Earning Potential

27,000

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

101 applicants

Benefits include: PF

Job Description

Key Responsibilities:

  1. Operational Management:
  • Supervise and coordinate day-to-day activities in the OPD section.
  • Ensure smooth patient registration, consultation, and billing processes.
  • Monitor and optimize the appointment scheduling system for efficiency.
  1. Patient Experience:
  • Address patient queries, complaints, and feedback promptly and professionally.
  • Maintain high standards of customer service to enhance patient satisfaction.
  • Ensure the OPD environment is clean, safe, and welcoming.
  1. Staff Supervision:
  • Lead, train, and motivate the OPD staff, including receptionists, nurses, phlebotomist and support staff.
  • Manage staff schedules, ensuring adequate coverage during peak hours.
  • Conduct regular performance reviews and provide feedback to improve staff efficiency.
  1. Compliance and Documentation:
  • Ensure adherence to healthcare regulations, safety protocols, and organizational policies.
  • Maintain accurate records of patient visits, staff attendance, and operational reports.
  • Prepare and submit regular reports on center performance to higher management.
  1. Inventory and Resource Management:
  • Monitor and manage inventory, including medical supplies and office materials.
  • Coordinate with vendors and procurement teams for timely replenishments.
  • Ensure all equipment in the OPD section is functional and well-maintained.
  1. Crisis and Conflict Management:
  • Handle emergencies or unexpected issues effectively and calmly.
  • Mediate conflicts among staff or between staff and patients when necessary.



Qualifications:

  • Education: Bachelor’s degree in healthcare management, business administration, or a related field.
  • Experience: Minimum of 2-5 years of experience in healthcare operations or a similar managerial role, preferably in an OPD setting.
  • Skills:
  • Strong leadership and team management abilities.
  • Excellent interpersonal and communication skills.
  • Proficiency in healthcare software and MS Office applications.

Job role

Work location

West Bengal, Chakdah, Kalyani, Naihati Barrackpur, Kolkata/Calcutta Region

Department

Retail & eCommerce

Role / Category

Category Management & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

Skills

Patient care, Lab tests, Patient appointments, Service Appointment Booking

English level

Basic English

Degree/ Specialisation

Any BHM, Any BBA, Any Bachelor (Atleast one)

Age limit

23 - 36 years

Gender

Any gender

About company

Name

MyMD Healthcare Pvt. Ltd.

Address

West Bengal, Chakdah, Kalyani, Naihati Barrackpur, Kolkata/Calcutta Region

Job posted by MyMD Healthcare Pvt. Ltd.

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