Key Responsibilities:

1. Operational Management:

• Supervise and coordinate day-to-day activities in the OPD section.
• Ensure smooth patient registration, consultation, and billing processes.
• Monitor and optimize the appointment scheduling system for efficiency.

1. Patient Experience:

• Address patient queries, complaints, and feedback promptly and professionally.
• Maintain high standards of customer service to enhance patient satisfaction.
• Ensure the OPD environment is clean, safe, and welcoming.

1. Staff Supervision:

• Lead, train, and motivate the OPD staff, including receptionists, nurses, phlebotomist and support staff.
• Manage staff schedules, ensuring adequate coverage during peak hours.
• Conduct regular performance reviews and provide feedback to improve staff efficiency.

1. Compliance and Documentation:

• Ensure adherence to healthcare regulations, safety protocols, and organizational policies.
• Maintain accurate records of patient visits, staff attendance, and operational reports.
• Prepare and submit regular reports on center performance to higher management.

1. Inventory and Resource Management:

• Monitor and manage inventory, including medical supplies and office materials.
• Coordinate with vendors and procurement teams for timely replenishments.
• Ensure all equipment in the OPD section is functional and well-maintained.

1. Crisis and Conflict Management:

• Handle emergencies or unexpected issues effectively and calmly.
• Mediate conflicts among staff or between staff and patients when necessary.

Qualifications:

• Education: Bachelor’s degree in healthcare management, business administration, or a related field.
• Experience: Minimum of 2-5 years of experience in healthcare operations or a similar managerial role, preferably in an OPD setting.
• Skills:
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Proficiency in healthcare software and MS Office applications.