Client Relationship Executive

Client Experience & Event Relations Executive

(Events | Lifestyle | Brand Engagement)

Company: Papillon

Location: Beleghata, Kolkata

Compensation: ₹10,000 – ₹15,000 per month (based on profile & performance)

About Papillon

Papillon is a premium event management and brand experience company working across corporate events, lifestyle activations, concerts, exhibitions, and curated experiences. We believe events are not just executions—they are moments that create memories, brand recall, and lasting relationships.

If you enjoy interacting with people, working in a fast-paced creative environment, and being part of glamorous on-ground experiences, this role is designed for you.

Role Overview

As a Client Experience & Event Relations Executive, you will be the face of Papillon for assigned clients. From the first interaction to event day execution, your role is to ensure seamless communication, premium service, and a memorable client journey.

This position blends communication, coordination, lifestyle exposure, and client engagement, making it ideal for confident professionals who enjoy events, branding, and relationship management.

Key Responsibilities

Client Engagement & Relationship Building

• Act as a single point of contact for assigned clients
• Understand client vision, expectations, and brand tone
• Maintain warm, professional, and consistent communication
• Build trust that converts into repeat and referral business

Event Planning & On-Ground Coordination

• Coordinate with internal teams, vendors, and partners
• Support event planning, timelines, and execution schedules
• Be present at events to ensure smooth client experience
• Handle last-minute client requirements with confidence

Business Support & Brand Growth

• Assist in preparing proposals, presentations, and estimates
• Support client meetings, walkthroughs, and recce visits
• Follow up on approvals, feedback, and post-event closures
• Identify upselling opportunities to enhance event value

Communication & Reporting

• Draft professional emails, WhatsApp updates, and MOMs
• Maintain event trackers and client status reports
• Ensure all client communications reflect Papillon’s premium brand image

Client Happiness & Brand Representation

• Deliver a stress-free and delightful client experience
• Address concerns calmly and proactively
• Represent Papillon with elegance, etiquette, and professionalism

Who Should Apply

• Female candidates preferred (client-facing role)
• Freshers with strong communication skills are welcome
• 1–2 years’ experience in events, hospitality, PR, or client servicing is an advantage
• Confident, well-spoken, presentable, and organised
• Comfortable with flexible work hours during events

Skills You’ll Need

• Excellent spoken & written communication
• Client handling & interpersonal finesse
• Basic MS Excel, PowerPoint & email etiquette
• Strong follow-up and coordination skills
• Positive attitude and solution-oriented mindset

Key Performance Indicators (KPIs)

• Client satisfaction & feedback scores
• Timely closure of client tasks & deliverables
• Repeat business / referral contribution
• Quality of communication & documentation
• On-ground event coordination effectiveness
• Support in revenue enhancement through upselling

Growth Path at Papillon

0–6 Months:

Client Experience Executive (Probation & Training Phase)

6–18 Months:

Senior Client Experience Executive

• Independent client handling
• Lead smaller events

2–3 Years:

Client Servicing Manager / Event Account Manager

• Key accounts
• Team supervision
• Revenue responsibility

Long Term:

Senior Account Manager / Business Head – Client Experience

High performers grow fast at Papillon.

Compensation & Benefits

• Monthly Salary: ₹10,000 – ₹15,000
• Performance-based increments
• Exposure to premium events & celebrity-led experiences
• Learning & career acceleration opportunities

Why This Role Is Special

• Lifestyle-oriented work environment
• Direct interaction with premium clients & brands
• Creative, energetic, and high-visibility role
• Real growth, not just routine desk work