Customer Care Executive

Webvio Technologies

Rajarhat, Kolkata/Calcutta Region

₹18,000 - ₹78,000 monthly*

Fixed

18000 - ₹28000

Average Incentives*

50,000

Earning Potential

78,000

You can earn more incentive if you perform well

Work from Office

Full Time

Night Shift

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

60 applicants

Job Description

We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company WEBVIO TECHNOLOGIES PVT LTD at Rajarhat, Kolkata.

At least 3 months experience in sales process is mandatory.


Candidates belongs to Travel Background there is no bar for Salary .



This is a US Inbound Ticketing Process  Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .



Need Candidates with Good communication skills and minimum 2 years of experience in International BPO

Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year  . 

Shifts: US night shift , Fixed shift with Roster off

Incentive : UP to 4 lacs in a month ( Average incentive 30 k to 50k in a month ) apart from salary

Salary : Fixed Salary , No deduction on salary

Training : 30 days Fully paid training will be provided



Responsibilities:-


1.Manage incoming phone calls


2.Identify and assess customers needs to achieve satisfaction


3.Provide accurate, valid and complete information by using the right methods/tools


4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution




Requirements:-


1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative


2. Strong phone contact handling skills and active listening


3. Customer orientation and ability to adapt/respond to different types of characters.


4. Excellent communication and interpersonal skills

Job role

Work location

Eco space Business, Unit 302, Block 4A, Newtown, Kolkata-700156 New town, Kolkata

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process

Skills

Customer service, Good Communication Skills

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Eco space Business, Unit 302, Block 4A, Newtown, Kolkata-700156

About company

Name

Webvio Technologies

Address

Eco space Business, Unit 302, Block 4A, Newtown, Kolkata-700156 New town, Kolkata

Job posted by Webvio Technologies

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