We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company WEBVIO TECHNOLOGIES PVT LTD at Rajarhat, Kolkata.

At least 3 months experience in sales process is mandatory.

Candidates belongs to Travel Background there is no bar for Salary .

This is a US Inbound Ticketing Process  Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .

Need Candidates with Good communication skills and minimum 2 years of experience in International BPO

Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year  . 

Shifts: US night shift , Fixed shift with Roster off

Incentive : UP to 4 lacs in a month ( Average incentive 30 k to 50k in a month ) apart from salary

Salary : Fixed Salary , No deduction on salary

Training : 30 days Fully paid training will be provided

Responsibilities:-

1.Manage incoming phone calls

2.Identify and assess customers needs to achieve satisfaction

3.Provide accurate, valid and complete information by using the right methods/tools

4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements:-

1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative

2. Strong phone contact handling skills and active listening

3. Customer orientation and ability to adapt/respond to different types of characters.

4. Excellent communication and interpersonal skills