Customer Care Executive

About Company -

Mavell Solutions Pvt Ltd is a Business Process Outsourcing (BPO) company based in Kolkata that provides outsourcing and customer support services to international clients, particularly companies in Australia across industries such as Health Insurance, energy, and solar services. The organization focuses on delivering high-quality customer service, technical assistance, and client management solutions.

Role Overview-

The Australian Customer Care Support – Voice Process executive will handle outbound calls from Australian customers. The role involves assisting customers with product or service inquiries, doing surveys, and ensuring a positive customer experience through professional communication.

Key Responsibilities

• Handle outbound/Inbound calls from Australian customers.
• Asking no obligation questions for the product to the customers.
• Maintain professional phone etiquette and excellent communication.
• Record customer interactions and update information in the CRM system.
• Identify customer needs and provide suitable solutions.
• Maintain high customer satisfaction and service quality standards.
• Follow company guidelines, call scripts, and compliance procedures.
• Generating leads for the surveys.

Required Skills -

• Strong spoken English communication and clear pronunciation.
• Good customer handling and problem-solving skills.
• Ability to work in an international call center environment.
• Basic computer knowledge and CRM handling.
• Ability to multitask and manage multiple customer interactions efficiently.