Customer Care Executive

About Company -

Mavell Solutions Pvt. Ltd. is a fast-growing Business Process Outsourcing (BPO) company based in Salt Lake, Kolkata, established in 2021. The company specializes in delivering end-to-end customer support, sales, and operational solutions for industries such as solar batteries and health insurance. With a strong focus on customer satisfaction and efficiency, Mavell provides support services tailored to business needs. 

Mavell Solutions has built a reputation for:

• Providing high-quality customer service
• Supporting international clients, especially in the Australian market
• Offering cost-effective and scalable outsourcing solutions

With a trained workforce and continuous skill development, the company aims to help businesses improve productivity, enhance customer relationships, and drive growth.

Job Description –

• Handle outbound/inbound calls for customer interaction
• Conduct survey processes (e.g., health insurance, solar campaigns)
• Provide accurate information about products/services
• Maintain customer records and data entry
• Resolve customer queries and ensure customer satisfaction
• Meet daily/weekly targets and KPIs
• Follow company scripts and compliance guidelines
• Proficiency in English and good communication skills
• Basic knowledge of computer operations and CRM tools
• Strong convincing and interpersonal skills
• Ability to work in a target-driven environment
• Problem-solving attitude and patience

Shift Timings -

• Monday-Friday -> 7:00 AM – 3:30 PM
• Saturday: Half Day
• Sunday: Fixed Off

Perks & Benefits -

• Fixed salary + performance incentives
• Professional working environment
• Training & career growth opportunities
• Exposure to international processes