Customer Support Executive

Here is a clear and professional Customer Support Executive Job Description you can use for hiring or documentation purposes:Job Title: Customer Support ExecutiveJob SummaryWe are seeking a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.Provide accurate information about products, services, and company policies.Resolve customer complaints in a timely and professional manner.Escalate complex issues to the appropriate department when necessary.Maintain detailed records of customer interactions and transactions.Follow up with customers to ensure issue resolution and satisfaction.Meet individual and team performance targets.Stay updated on product knowledge, promotions, and company procedures.Required Skills & QualificationsBachelor’s degree or equivalent experience (preferred).Proven experience in customer service or call center role (preferred).Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Ability to handle difficult situations calmly and professionally.Good computer skills and familiarity with CRM systems.Ability to work in shifts, if required.Key CompetenciesCustomer-oriented mindsetActive listening skillsPatience and empathyTime managementTeam collaborationWork EnvironmentOffice-based / Remote / Hybrid (as applicable)May require rotational shifts, weekends, or holidays depending on business needs.If you'd like, I can also provide:A shorter version for job portalsA more detailed corporate versionAn entry-level versionA BPO/Call Center–specific versionOr customize it for a specific industry (IT, E-commerce, Banking, Healthcare, etc.)