We have urgent opening for a DIALER EXECUTIVE

US PROCESS ( NIGHT SHIFT )

APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND

DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9.

WORK FROM HOME

Responsibilities:

Real Time Agent Performance Monitoring

Meeting client / management defined KPIs and SLAs

Data / List Uploading in Dialer

Data reporting and management in Dialer

Responsible for connectivity, controlling failed rate / abandonment

Data churning strategy and implementation

Connectivity and Business improvement analysis

DNC Scrubbing

Downtime tracking and reporting

Channels / PRI level monitoring

CLID performance monitoring

Timely revert to escalations

Real Time Analysis of Agents Performance

Creating various Performance Reports using MS Excel and Google Sheets

Well versed with MS Excel functionalities such as Pivot table, V-look up,

etc

Requirements:

Good communication skills

Excellent knowledge of MS excel

Should be able to identify the deviation in data behavior and correct it

with proper corrective and preventive measures

Maintaining KPIs and SLAs

Minimum Qualification Higher Secondary

1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto

Dial / Genesys/Avaya etc)

Experience of working on US debt collections process would be an advantage

Only Candidates with WFM / RTA Or Dialer Executive experience should apply

• WORK FROM OFFICE
• NIGHT SHIFT US PROCESS

Interested candidates can Email CV at hr1@bellovista.net

Or can WhatsApp CV on 9051296568

Or Call 8100493887 for Interview