E-commerce Sales Specialist

Job Summary: Online Sales, E-commerce, CRM & Field Sales Coordinator

Pneumatic Power Tools & Co. (PPT) is seeking a highly organized and proactive Online Sales, E-commerce, CRM & Field Sales Coordinator to support both digital sales channels and regional field sales teams across India and the MENA region.

This role will act as a central coordination point between online platforms, CRM systems, and on-ground sales personnel, ensuring consistent lead handling, guided follow-ups, and accurate sales reporting for our industrial packaging tools business.

Key Responsibilities

Online Sales & E-commerce Promote PPT products through digital B2B and e-commerce platforms popular in India and MENA, including:

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• IndiaMART, TradeIndia, others
• Alibaba, Global Sources
• Company website inquiries (www.strappingtoolppt.com)

• Manage inbound online inquiries, RFQs, and customer messages
• Coordinate product listings, specifications, pricing inputs, and catalog updates
• Track lead sources, response times, and conversion performance
• CRM ManagementMaintain and update CRM records for online and field sales leads
• Track customer interactions, quotations, demos, trials, and order closures
• Generate weekly and monthly sales dashboards for management review
• Ensure data accuracy and follow-up discipline across all sales channels
• Field Sales CoordinationAct as the support and guidance point for regional sales representatives
• Allocate leads to regional salespeople based on territory and product focus
• Guide field sales teams on:
• Lead prioritization and follow-up timelines
• Product positioning and basic technical information
• Demo scheduling and customer communication
• Track field sales activities, travel plans, demos, and customer visits
• Ensure timely feedback from field teams is captured in CRM

Required Skills & Qualifications

• Experience in sales coordination, inside sales, or CRM administration
• Hands-on exposure to B2B online platforms or industrial e-commerce
• Strong coordination and communication skills with field sales teams
• Ability to manage multiple regions, leads, and priorities
• Proficiency in CRM tools (Zoho, HubSpot, Salesforce, or similar)
• Comfortable working with industrial or technical products (training provided)
• Preferred QualificationsExperience in industrial tools, packaging equipment, or machinery sales
• Exposure to India, GCC, or MENA markets
• Experience coordinating remote and field-based sales teams
• Familiarity with WhatsApp Business, email marketing, and distributor coordination