Job Summary:

PPT - Perfect Place in Town is seeking a dedicated and enthusiastic Guest Relations Executive to join our dynamic team. The ideal candidate will be responsible for ensuring a seamless and memorable experience for our guests, addressing inquiries, resolving issues, and promoting a positive atmosphere throughout the property.

Key Responsibilities:

• Guest Interaction: Engage with guests upon arrival and departure, providing a warm welcome and ensuring a smooth check-in and check-out process.
• Customer Service: Address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of satisfaction.
• Problem Resolution: Handle guest complaints and issues effectively, working to resolve them swiftly and to the guest's satisfaction.
• Communication: Maintain clear and consistent communication with other departments to ensure guest needs are met and expectations exceeded.
• Feedback Collection: Solicit guest feedback through surveys and direct interactions to continuously improve service quality and guest experiences.
• Event Coordination: Assist in organizing and executing special events and activities for guests, enhancing their stay and engagement with the property.
• Promotion of Amenities: Inform guests about on-site services, amenities, and local attractions to enhance their experience.
• Record Keeping: Maintain accurate records of guest interactions and feedback for reporting and analysis.
• Team Collaboration: Work closely with the Guest Relations team and other departments to foster a collaborative environment focused on guest satisfaction.