Guest Relation Executive
PPT Pubs
Guest Relation Executive
PPT Pubs
Salt Lake City, Kolkata/Calcutta Region
₹12,000 - ₹17,000 monthly
Fixed
₹12000 - ₹17000
Earning Potential
₹17,000
Job Details
Interview Details
Job highlights
Urgently hiring
66 applicants
Job Description
Job Summary:
PPT - Perfect Place in Town is seeking a dedicated and enthusiastic Guest Relations Executive to join our dynamic team. The ideal candidate will be responsible for ensuring a seamless and memorable experience for our guests, addressing inquiries, resolving issues, and promoting a positive atmosphere throughout the property.
Key Responsibilities:
- Guest Interaction: Engage with guests upon arrival and departure, providing a warm welcome and ensuring a smooth check-in and check-out process.
- Customer Service: Address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of satisfaction.
- Problem Resolution: Handle guest complaints and issues effectively, working to resolve them swiftly and to the guest's satisfaction.
- Communication: Maintain clear and consistent communication with other departments to ensure guest needs are met and expectations exceeded.
- Feedback Collection: Solicit guest feedback through surveys and direct interactions to continuously improve service quality and guest experiences.
- Event Coordination: Assist in organizing and executing special events and activities for guests, enhancing their stay and engagement with the property.
- Promotion of Amenities: Inform guests about on-site services, amenities, and local attractions to enhance their experience.
- Record Keeping: Maintain accurate records of guest interactions and feedback for reporting and analysis.
- Team Collaboration: Work closely with the Guest Relations team and other departments to foster a collaborative environment focused on guest satisfaction.
Job role
Work location
9th Floor, E2/3EP GP Block, Sector V, Stesalit Towers, near RDB CINEMAS, Bidhannagar, Kolkata, West Bengal 700091 Salt Lake City, Kolkata/Calcutta Region
Department
Restaurant / Hospitality / Tourism
Role / Category
Front Office & Guest Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Past role/category experience
Hospitality Management, Front Office & Guest Services, Events & Banquet
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
PPT Pubs
Address
9th Floor, E2/3EP GP Block, Sector V, Stesalit Towers, near RDB CINEMAS, Bidhannagar, Kolkata, West Bengal 700091 Salt Lake City, Kolkata/Calcutta Region
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