Guest Relation Executive

PPT Pubs

Salt Lake City, Kolkata/Calcutta Region

₹12,000 - ₹17,000 monthly

Fixed

12000 - ₹17000

Earning Potential

17,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

66 applicants

Job Description

Job Summary:

PPT - Perfect Place in Town is seeking a dedicated and enthusiastic Guest Relations Executive to join our dynamic team. The ideal candidate will be responsible for ensuring a seamless and memorable experience for our guests, addressing inquiries, resolving issues, and promoting a positive atmosphere throughout the property.

Key Responsibilities:

  • Guest Interaction: Engage with guests upon arrival and departure, providing a warm welcome and ensuring a smooth check-in and check-out process.
  • Customer Service: Address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of satisfaction.
  • Problem Resolution: Handle guest complaints and issues effectively, working to resolve them swiftly and to the guest's satisfaction.
  • Communication: Maintain clear and consistent communication with other departments to ensure guest needs are met and expectations exceeded.
  • Feedback Collection: Solicit guest feedback through surveys and direct interactions to continuously improve service quality and guest experiences.
  • Event Coordination: Assist in organizing and executing special events and activities for guests, enhancing their stay and engagement with the property.
  • Promotion of Amenities: Inform guests about on-site services, amenities, and local attractions to enhance their experience.
  • Record Keeping: Maintain accurate records of guest interactions and feedback for reporting and analysis.
  • Team Collaboration: Work closely with the Guest Relations team and other departments to foster a collaborative environment focused on guest satisfaction.

Job role

Work location

9th Floor, E2/3EP GP Block, Sector V, Stesalit Towers, near RDB CINEMAS, Bidhannagar, Kolkata, West Bengal 700091 Salt Lake City, Kolkata/Calcutta Region

Department

Restaurant / Hospitality / Tourism

Role / Category

Front Office & Guest Services

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Past role/category experience

Hospitality Management, Front Office & Guest Services, Events & Banquet

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

PPT Pubs

Address

9th Floor, E2/3EP GP Block, Sector V, Stesalit Towers, near RDB CINEMAS, Bidhannagar, Kolkata, West Bengal 700091 Salt Lake City, Kolkata/Calcutta Region

Job posted by PPT Pubs

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