Guest Relations Executive

• Greet guests upon arrival, assist with check-in/check-out procedures, and provide information about amenities, local attractions, and services.Manage special guests, including pre-registration, welcome amenities, and overseeing their specific needs.Efficiently handle guest inquiries, complaints, and issues, coordinating with departments like housekeeping and maintenance to ensure prompt resolution. Proactively gather guest feedback and maintain detailed records (guest likes/dislikes) to improve future. A high school diploma is required; a degree in hotel management or hospitality is preferred.
• Experience: Previous experience in a hotel front office or customer service role is highly desirable.
• Skills: Exceptional communication and interpersonal skills, strong problem-solving abilities, and a professional, poised demeanour.

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• Flexibility: Must be able to work flexible hours, including weekends, holidays, and evening shifts.
• A GRE is often evaluated on their ability to maintain high guest satisfaction scores, increase repeat bookings, and build positive online reviews.