Host / Hostess

A Hostess makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or Hostesses typically provide menus, take names for reservations and answer the phone.

The Job Responsibilities of a host hostess are as folows:

Greets and welcomes arriving guests

Escorts customers to their tables or the waiting area

Provide accurate wait times and monitor waiting lists

Manage reservations

Provide menus 

Greet customers upon their departure

Coordinate with wait staff about available seating options

Cater to guests who require extra attention (e.g. children, elderly)

Answer incoming calls and address customers’ queries