Job Title: Pest Control Services Operator / TechnicianDepartment: Operations / Service Delivery

Reports To: Operations Supervisor / Technical Manager

Location: Field-based (Residential, Commercial, and Industrial Sites)

• Key Responsibilities:🔍 1. Site Inspection & AssessmentVisit client locations to inspect pest infestation levels.
• Identify pests (cockroaches, termites, rodents, ants, etc.) and their source areas.
• Evaluate the extent of infestation and recommend suitable treatment.
• 🧴 2. Treatment & ApplicationCarry out pest control treatment using approved methods:
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• Spraying
• Gel baiting
• Dusting
• Fumigation
• Rodent baiting and trapping
• Use appropriate equipment and chemicals (IGBC-certified/eco-friendly as applicable).
• 🔧 3. Equipment HandlingOperate pest control machines like sprayers, ULV foggers, glue traps, and bait stations.
• Maintain and clean tools/equipment regularly.
• 📋 4. Safety & ComplianceFollow safety protocols during chemical handling and application.
• Wear proper PPE (gloves, masks, safety shoes) as per service guidelines.
• Ensure compliance with ISO, FSSAI, HACCP, or other applicable client standards.
• 🗂️ 5. Documentation & ReportingFill in service reports (manual or digital) after every job.
• Take before-and-after photos when required.
• Obtain customer signatures or acknowledgment post-service.
• 📞 6. Customer InteractionBrief customers on do’s and don’ts after treatment.
• Explain treatment type and re-visit schedule if required.
• Handle minor service-related queries politely.
• 🔁 7. Follow-Up & AMC ServiceVisit sites for scheduled AMC (Annual Maintenance Contract) follow-ups.
• Ensure timely re-service or check-ups as per service plan.
• Required Skills & Qualifications:Education: Minimum 10th pass (preferably 12th)
• Certification:
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• NIPHM / IPCA / PMA certified operators preferred
• Government License (if applicable in region)
• Experience: 0–3 years in pest control service (training provided for freshers)
• Skills:
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• Basic knowledge of pests and chemicals
• Good hygiene and discipline
• Basic communication in local language
• Other: Must be physically fit, ready to travel, and work flexible hours
• Tools & Equipment Knowledge:Manual & electric sprayers
• Bait stations, glue traps
• Fogging machine, dusters
• Gel applicator guns
• Rodent boxes and UV traps
• Performance Metrics (KPIs):Number of successful service calls/day
• Customer satisfaction score
• Chemical usage control and safety adherence
• On-time job completion
• Zero customer complaints or service recalls