Receptionist / Front Office Executive

Job Title: Receptionist / Front Office ExecutiveExperience Required: Minimum 3 Years

Salary Range: ₹10,000 – ₹18,000 per month

Industry: Hospitality / Hotel

Job Summary:We are hiring a professional and experienced Receptionist / Front Office Executive with a minimum of 3 years of experience in the hospitality industry. The candidate must have excellent guest-handling skills, strong communication abilities, and working knowledge of eZee PMS software. The ideal candidate should be confident, well-presentable, and capable of managing complete front office operations independently.

• Key Responsibilities:Greet and welcome guests in a professional and friendly manner
• Handle check-in and check-out procedures efficiently
• Manage bookings and reservations using eZee software
• Maintain proper guest records and billing details
• Handle guest complaints and queries politely and effectively
• Coordinate with housekeeping and other departments
• Manage phone calls, emails, and walk-in inquiries
• Handle cash, billing, and daily front office reports
• Maintain cleanliness and professionalism at the reception area
• Follow hotel SOPs and service standards
• Requirements:Minimum 3 years experience as Receptionist / Front Office Executive
• Must have working knowledge of eZee PMS software
• Fluent in English (mandatory)
• Good communication and interpersonal skills
• Must know local languages: Bengali and Hindi
• Strong guest-handling and problem-solving skills
• Basic computer knowledge (MS Office, Email, Online booking portals)
• Well-groomed and professional appearance
• Ability to work in rotational shifts