Retail Staff

Job Description

Position: Retail Sales Associate – Pet Store

Company: Adi Urban Pet

Department: Retail Sales & Customer Service

Location: Store Premises

Job Summary

The Retail Sales Associate is responsible for assisting customers, maintaining store operations, managing product displays, and ensuring excellent customer service within the pet store. The role requires knowledge of pet products, attention to inventory, and maintaining a clean and organized store environment.

• Customer Service
• Greet customers and assist them in selecting suitable pet products.
• Provide basic guidance on pet food, toys, grooming products, and accessories.
• Handle customer queries politely and professionally.
• Ensure customers have a positive shopping experience.

• Sales & Billing
• Assist customers during product selection and upselling of relevant items.
• Operate the billing system or POS when required.
• Accept payments through cash, UPI, cards, or online payments.
• Ensure bills are generated correctly.

• Product Knowledge
• Maintain knowledge of pet products such as:
• Pet food
• Toys
• Grooming items
• Medicines and supplements
• Pet accessories
• Recommend products based on customer needs.

• Store Maintenance
• Keep the store clean, organized, and presentable.
• Arrange shelves and product displays neatly.
• Ensure price tags are correctly placed.
• Maintain hygiene standards in the store.

• Receiving Stock:
• Assist in receiving new stock deliveries.
• Check product quantities and condition.
• Help in storing products in the correct location.

• Customer Relationship
• Maintain polite communication with customers.
• Handle customer complaints calmly and report to the manager if required.
• Encourage repeat customers through good service.