Sales Associate

Job Title Sales Associate – Precious & Sacred Stones

Location - Salt Lake, Kolkata (Work from Office)

Employment Type - Full-time

Experience Required - 1–3 years in telesales/retail sales (field sales-only profiles not considered)

Compensation - Up to ₹8 LPA (inclusive of base + incentives)

About the Company

About Divine LaneDivine Lane (Divinelane Private Limited) is a fast-growing spiritual wellness vertical of House of EdTech, specializing in authentic gemstones, Rudraksha beads, and Vedic astrological consultations. Headquartered in Pune with expanding operations in Kolkata, Divine Lane bridges ancient Vedic wisdom with modern accessibility and trust.

Mission

To illuminate lives through authentic spiritual products and personalized astrological guidance, making Vedic wisdom accessible to all who seek clarity, purpose, and spiritual alignment.

Core Values

• Authenticity – 100% certified, lab-tested, and energized products
• Spiritual Integrity – Deep respect for Vedic traditions
• Customer Trust – Transparent sourcing and honest guidance
• Accessibility – Affordable offerings for all
• Expert Guidance – Personalized consultations by experienced astrologers

Products & Services

• Natural Gemstones (Navratna Collection): Certified Blue Sapphire, Ruby, Emerald, Pearl, Red Coral, Yellow Sapphire, Diamond, Hessonite Garnet, and Cat's Eye
• Authentic Rudraksha Beads: 1–21 Mukhi Rudraksha, malas, and special combinations (X-ray & CT verified)
• Astrological Consultations: Kundali reports, one-on-one consultations with Pandit Dubey, and personalized gemstone recommendations

Track Record

• 100,000+ happy customers
• 53,000+ products sold in the first year
• 10,000+ Kundali reports delivered
• 4.5–4.92 average rating across platforms
• 20% brand advocacy rate
• 46,000+ Instagram followers

About the Role

We are seeking articulate and trustworthy Sales Associates to guide clients through high-value gemstone and sacred product purchases at our Kolkata office. This is a consultative selling role where you'll engage with warm inbound leads over phone calls, helping customers make meaningful and informed buying decisions that align with their spiritual and personal needs.

The ideal candidate thrives in structured sales environments, demonstrates strong communication skills, and is passionate about building customer trust through honest, value-driven conversations.

Key Responsibilities

Inbound Sales & Customer Engagement

• Handle inbound sales queries over the phone with professionalism and warmth
• Understand customer needs, spiritual goals, and astrological requirements
• Recommend suitable gemstones, Rudraksha beads, or sacred wearables based on customer profiles
• Guide customers through product authenticity, certification, energization, and pricing

Consultative Selling & Trust Building

• Build long-term customer relationships through clear, honest, and empathetic communication
• Explain product value propositions, including lab certifications and Vedic significance
• Address customer concerns and objections with confidence and product knowledge
• Educate customers on gemstone properties, wearing methods, and care instructions

Sales Target Achievement & CRM Management

• Achieve and exceed daily, weekly, and monthly sales targets
• Maintain accurate and updated records in CRM systems
• Follow up with prospects systematically to nurture leads and close sales
• Track sales performance and identify opportunities for improvement

Cross-Functional Coordination

• Coordinate with warehouse, logistics, and customer service teams for smooth order processing
• Escalate delivery or product-related issues to ensure exceptional customer experience
• Collaborate with astrologers and consultants for personalized product recommendations

Customer Experience & Issue Resolution

• Handle post-sale queries and delivery-related escalations professionally
• Ensure high customer satisfaction, especially for premium and time-sensitive orders
• Act as a trusted advisor, representing Divine Lane's values of authenticity and integrity

Required Skills & Qualifications

Must-Have

• 0–3 years of experience in telesales, retail sales, or phone-based selling roles
• Strong verbal communication, persuasive skills, and active listening abilities
• Ability to handle high-value product conversations with professionalism and confidence
• Comfortable working in a structured, target-driven sales environment
• Proficiency in CRM tools and basic digital literacy
• Strong interpersonal skills and customer-centric mindset
• Willingness to work 6 days a week (11:30 AM – 9:30 PM; Weekly Off: Sunday)

Preferred

• Interest in gemstones, sacred items, astrology, or wellness-focused products
• Experience selling premium, luxury, or high-ticket products
• Background in spiritual, wellness, or lifestyle product sales
• Multilingual abilities (Hindi, Bengali, or other regional languages)

What We Offer

Professional Growth

• Learn consultative, high-ticket sales techniques from experienced mentors
• Opportunity to grow into senior sales or customer relationship management roles
• Performance-driven career advancement in a niche, high-growth product segment
• Structured onboarding, product training, and ongoing sales coaching

Work Environment

• Work with a premium and trusted spiritual wellness brand
• Supportive team culture with collaborative and experienced colleagues
• Fast-paced, execution-focused environment with clear processes and tools

Compensation & Incentives

• Competitive CTC up to ₹8 LPA (base + performance-based incentives)
• Attractive incentive structure linked to sales targets
• Recognition programs for top performers

Impact & Purpose

• Play a critical role in helping customers find spiritual alignment and clarity
• Direct contribution to business growth and customer trust
• Be part of a mission-driven organization blending ancient Vedic wisdom with modern accessibility