Sales Cum Operation Manager

. Sales Process & Operations:

• Manage day-to-day sales operations to ensure smooth execution of sales activities.
• Streamline and standardize sales processes across all zones and teams.
• Oversee lead management, sales funnel tracking, and order processing.
• Coordinate between sales, marketing, and supply chain to ensure timely product delivery and billing.

2. Reporting & Analysis:

• Prepare and analyse daily, weekly, and monthly sales reports.
• Track KPIs such as sales targets, revenue growth, and productivity metrics.
• Support sales forecasting, budgeting, and performance analysis.
• Provide insights and recommendations to improve sales efficiency and profitability.

3. CRM & Data Management:

• Maintain accurate sales data in CRM and ERP systems.
• Monitor data quality and ensure consistency in reporting.
• Support sales automation and use of technology tools for performance tracking.

4. Sales Support & Coordination:

• Assist sales teams with pricing, quotations, and customer documentation.
• Coordinate with finance for outstanding management and ledger reconciliation.
• Manage and approve sales-related claims such as incentives, discounts, and reimbursements.

5. Team Management & Training:

• Supervise sales support executives and coordinators.
• Conduct training on sales processes, reporting tools, and compliance.
• Foster collaboration and continuous improvement across sales teams.

6. Compliance & Governance:

• Ensure all sales operations follow company policies and audit requirements.
• Support credit control and ensure adherence to collection timelines.
• Coordinate with HR and Finance for incentive and payroll alignment based on performance metrics.

Key Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Proficiency in MS Excel, CRM, ERP, and data reporting tools.
• Deep understanding of sales processes and channel management.
• Ability to work cross-functionally with various departments.
• Strong leadership and organizational skills.