Team Leader

Roles and

Responsibilities 

· 

Be

responsible for the team’s overall performance.

• Ensure timely and

effective completion of assigned tasks.

• Resolve queries in

exceptional situations and escalate them, when required (by following proper

channels).

• Compile and publish

reports on teams’ performance reports on set frequencies

(Daily/Weekly/Monthly etc.).

• Coordinate periodic and

regular meetings with other Team Leaders, Trainers and Managers to discuss

process impediments, needed resources or issues/delays in completing the

task.

• Provide the team with a

vision of the process objectives.

• Motivate and inspire

team members not only to achieve but exceed customers expectation by leading

them by examples.

• Be sensitive to the

needs of the team members and create an environment oriented to trust, open

communication, creative thinking, and cohesive team effort.

• Facilitate problem

solving and collaboration.

• Conduct quality

analysis on the listings processed by moderators, ensure teams quality is up

to the set benchmark.

• Keep the

Managers/Leaders informed of task accomplishment, issues and status.

• Focus on accelerating

teams’ performance.

• Understanding towards

business/organization objectives.

• Willingness to add value to company’s Culture, Mission and Vision

Desired Candidate

Profile 

Proven work experience as

a team leader or supervisor

• In-depth knowledge of

performance metrics

• Organizational and

time-management skills

• Decision-making skills

• Degree in Management or

training in team leading is a plus

· 

Good

PC skills, especially MS Excel

• Excellent communication

and leadership skills

Preferred Skills:

·      Strong communication skills in English

Critical Competencies:

·      Customer Service

·      Good analytical skills

·      Must be very good with data representation

·      Must be very good with MS Excel

·      Time Management

·      Ability to multi-task