Technical Support Executive-Tally Software

Role Overview:

The person will be responsible for ensuring long-term customer satisfaction, retention, and growth. This role involves building strong relationships with customers, understanding their needs, driving product adoption, and providing strategic guidance to maximize the value they derive from the company’s offerings.

Must Have

• Must be a graduate (Commerce Graduate Preferred)
• Sound Knowledge of Accounting, TallyPrime and business Domain.
• Excellent understanding of Business Compliance like GST, IT, PF, ESI, TDS etc.
• Knowledge of Cloud and other ERP Software products.
• Strong presentation and training skills.
• Knowledge of customer success best practices and frameworks.

·      Key Responsibilities:

🔹 Customer Relationship Management

🔹 Customer Onboarding & Adoption

🔹 Retention & Renewal Management

🔹 Collaboration & Internal Coordination

Required Skills & Qualifications:

1. A customer-centric mindset with a proactive and strategic approach.
2. Strong communication, relationship-building, and problem-solving skills.

Account Management

1. Ability to analyze customer Business and the pain points
2. Mind-set to serve customer with a smile and create Happy Customers
3. Continuous learning attitude and stay updated with latest technologies.