Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : Citrix Virtual Apps and Desktop Architecture
Minimum 3 year(s) of experience is required
Educational Qualification : 15 Years Regular Education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing your expertise in Citrix Virtual Apps and Desktop Administration. - Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. - Stay updated with the latest advancements in Citrix Virtual Apps and Desktop Architecture, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Knowledge of Citrix Virtual Apps and Desktop Architecture. - Strong understanding of system and application support, with a proven track record of delivering impactful solutions. - Exceptional communication skills, with the ability to accurately define and interpret client issues. - Collaborative mindset, with the ability to work effectively with cross-functional teams. - Solid grasp of the latest advancements in Citrix Virtual Apps and Desktop Architecture. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - The ideal candidate will possess a strong educational background in computer science or a related field. - This position is based at our Kolkata office.