BPO Specialist

You will be responsible for managing and optimizing business process outsourcing activities. You’ll work closely with clients to understand their needs, troubleshoot issues, and ensure high standards of service delivery.

Responsibilities:

• Manage communication between clients and the company
• Troubleshoot and resolve client issues promptly
• Ensure high levels of customer satisfaction
• Maintain accurate records and documentation
• Monitor and evaluate performance metrics
• Provide training and support to team members
• Identify areas for process improvements
• Coordinate with different departments to ensure smooth operations.
• Customer Relationship Management (CRM)
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REQUIRED SKILL :

• Problem-solving
• Communication
• Organizational skills
• Microsoft Office Suite
• Process Improvement
• Time Management