BPO Telecaller

A Telecaller plays a key role in communicating with customers over the phone to promote products, provide information, and support business goals. Below are the main roles and responsibilities of a Telecaller:

1. Roles and Responsibilities of a TelecallerMaking Outbound Calls
2. 
   

• Contact potential or existing customers to inform them about products or services.
• Generate leads and follow up on inquiri

1. Sales and Conversion
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• Persuade customers to purchase products or services.
• Achieve daily or monthly sales targets.

1. Customer Relationship Management
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• Build and maintain positive relationships with customers.
• Address customer concerns and complaints politely.

1. Data Management
2. 
   

• Maintain records of calls, customer details, and feedback.
• Update customer information in CRM systems.

1. Follow-ups
2. 
   

• Call customers for payment reminders, feedback, or service updates.
• Ensure customer satisfaction after sales.

1. Product Knowledge
2. 
   

• Stay updated on product features, benefits, and changes.
• Clearly explain offerings to customers.

1. Compliance and Etiquette
2. 
   

• Follow company policies and calling scripts.
• Maintain professional communication and call etiquette.

1. Reporting
2. 
   

• Submit daily or weekly performance reports.
• Share customer feedback with supervisors.

1. Team Coordination
2. 
   

• Work closely with sales and support teams to improve results.

If you want, I can also provide a job description, resume points, or interview questions for a Telecaller role.