At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role Description :

• Must Have Skills : SFDC QA Testing
• Must possess excellent functional insights on CRM Technologies, Saleforce.com, knowledge on salesforce Sales Cloud/Service Cloud/Experience Cloud
• Good to have expertise with working on Middleware.
• Writing Product requirement documents and creating user stories
• Hands on QA experience with: Sales Cloud / Service Cloud CRM Functional Experience, Integration, Salesforce administrator certification

Key Responsibilities

• As a QA, you will be responsible for collaborating with business analysts, developers, and stakeholders to understand system requirements and user stories.
• Create comprehensive test plans, test cases, and test scripts based on functional and technical specifications
• Define test objectives, test scope, and success criteria for each testing phase or cycle
• Test Execution and Defect Management: Execute test cases and test scripts to validate Salesforce functionality, integration, and customizations
• Extensive knowledge of different Salesforce Modules like Configuration and Setup, Object Manager and Lightning App builder, Salesforce Security, Automation Rules, Analytic management, Profiles etc.
• Strong testing skills in Salesforce lightning App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Good understanding of the Developer Console to run the SOQL Queries.
• Have good understanding of Workflow/Process automation which includes Flows, Process builder, workflow rules, and validation rules.
• Have good understanding of Salesforce security concepts like: Organization security setting, OWD, Sharing rules, Profiles, Permission Sets etc.
• Good understanding of Analytic Management: Reports and Dashboards.
• Strong Analytical skills required, including a thorough understanding of how to interpret customer business needs, analyse and translate them into requirements.
• Excellent verbal and written communication skills and ability to interact with diverse groups of internal/external stakeholders and subject matter experts.
• Ability to document requirements, to develop use cases and process flow charts, to create presentations and to capture, report and track changes.
• Basic Understanding of Data Management: Data Loader, Import Wizard
• Actively involves in Functional testing, Regression testing, smoke/sanity testing, and addressing issues related to different environments (Sandbox, UAT, Production).
• Strong experience with Agile software development (Scrum) process.
• Participate in sprint planning, sprint reviews, and retrospective meetings to provide QA insights and contribute to process improvement efforts
• Documentation and Reporting: Document test results, including test execution logs, defects, and any deviations from expected behavior.
• Interacting with designers, Architects, Developers, QA and UAT teams during development, testing and implementation phases.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Certifications : Salesforce Administrator Certification, Salesforce App Builder or any cloud certifications
• Skills required: Sales Cloud / Service Cloud CRM Functional Experience, Integration

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.