CRM Manager

➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

➢ Understand client queries and solve them in any manner.

Key skills for Client Relationship Management :

➢ Polite disposition.

➢ Ability of rigorous followup.

➢ The ability to communicate confidently – both through speaking and

writing – with colleagues and clients.

➢ Ability to understand the circumstances and act accordingly.

➢ Proactive.

➢ Thorough knowledge of products/services.

➢ Always available on calls.

Salary : Remuneration for this post should be under 15k to 20k. If you have big clients,

the salary can go up to 25k to 30k.

P:S - CRM should stay at a minimum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week

to understand the client’s queries. Support them to retain your clients.