Candiates should have strong communication skills, including active listening, empathy, patience, and responsibility. They should also have strong analytical thinking and problem-solving skills to diagnose issues and find solutions

Key Role and responsibilities include: 

• Customer support: Responding to customer inquiries, complaints, and feedback by phone, email, or online chat 
• Customer service: Providing support for customer care initiatives like order tracking, billing, and account management 
• Sales: Identifying opportunities for cross-selling and up-selling 
• Tracking: Monitoring customer care performance metrics like customer satisfaction, average handling time, and churn rate 
• Reporting: Compiling reports on customer satisfaction 
• Training: Providing on-the-job training for new employees 
• Product knowledge: Demonstrating how to use the product and showing its benefits to customers 
• Conflict resolution: Using conflict resolution skills to keep customers satisfied 
• Collaboration: Working with other departments to resolve issues