Customer Care Executive

About the Company -

Mavell Solutions Pvt Ltd is a fast-growing Business Process Outsourcing (BPO) company based in Salt Lake, Kolkata. The company provides outsourcing services to international clients, particularly in industries such as solar energy, telecom, and energy services.

With a team of trained professionals and several years of industry experience, the company specializes in customer support, outbound calling, lead generation, and client management services. The goal is to help businesses improve customer engagement, streamline operations, and increase market reach through efficient communication and support solutions.

Job Role -

We are looking for Customer Care Executives for an Australian Voice Process. The role involves contacting Australian customers, conducting surveys related to Health Insurance and Solar Batteries, and collecting customer responses while maintaining professional communication standards.

Key Responsibilities -

• Outbound/inbound calls to Australian customers.
• Conduct survey-based conversations regarding Health Insurance and Solar Battery solutions.
• Ask structured survey questions and record customer responses accurately.
• Maintain professional communication and build rapport with customers.
• Update survey results and customer information in the CRM system.
• Identify interested customers and pass qualified leads to the concerned team.
• Maintain daily call targets and quality standards.
• Follow company guidelines and Australian calling compliance.

Eligibility Criteria -

• Minimum 10th/12th pass or graduate.
• Good English communication skills with clear pronunciation.
• Ability to handle international customers professionally.
• Basic computer knowledge and CRM/data entry skills.
• Freshers and experienced candidates can both apply.
• Prior international BPO or voice process experience will be an advantage.

Shift Timing -

• Shift: 7:00 AM – 3:30 PM
• Saturday: Half Day
• Sunday: Fixed Off

Salary & Benefits -

• Attractive salary package + incentives
• Fixed day shift (No night shift)
• Weekly fixed off on Sunday
• Friendly work environment
• Training and growth opportunities in international BPO

Work Location -

Office Address:

Signet Tower, DN-2, Unit 1201, 12th Floor

Sector V, Salt Lake, Near College More

Kolkata – 700091.