Customer Care Executive

Key Responsibilities:

Customer Interaction:

• Handle incoming calls from customers promptly and professionally.
• Provide information about products, services, and company policies.
• Address customer inquiries, concerns, and complaints effectively.

Issue Resolution:

• Troubleshoot and resolve customer issues or complaints in a timely manner.
• Escalate complex issues to appropriate departments for further investigation.

Data Entry:

• Accurately and efficiently input customer information and details into the company's database.

Product Knowledge:

Stay informed about the company's products, services, and promotions to provide accurate information to customers.

Eligibility Criteria:

• High school diploma or equivalent; college degree is a plus.
• Proven customer service experience, preferably in a call center environment.
• Should have minimum 6 months - 12 months of relevant experience
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Proficiency in using call center software and computer systems.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and accuracy.

Interested Candidates, please reach out to -

Swati Suman -