Customer Care Executive

Job Title: Customer Care Executive

Location: Kolkata

Department: Customer Service / Operations

Employment Type: Full-time

Job Summary: We are looking for a dedicated and customer-focused Customer Care Executive to handle inbound and outbound customer interactions. The ideal candidate will be responsible for addressing customer queries, resolving issues, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer calls, emails, and chat support professionally and efficiently.
• Resolve customer complaints and issues within agreed timelines.
• Maintain accurate records of customer interactions and transactions.
• Provide product/service information to customers and assist them in making decisions.
• Escalate unresolved queries to the concerned department and follow up until closure.
• Ensure customer satisfaction by providing prompt, courteous, and effective service.
• Meet performance targets such as call handling, quality scores, and customer satisfaction metrics.
• Adhere to company policies, procedures, and compliance requirements.

Requirements & Qualifications:

• Minimum qualification: Graduate / Higher Secondary (12th Pass) with experience.
• 0–2 years of experience in a customer support / BPO role (Freshers with good communication skills are welcome).
• Excellent verbal and written communication skills in English, Hindi, and regional languages (as applicable).
• Good listening, problem-solving, and interpersonal skills.
• Ability to work under pressure and in rotational shifts.
• Basic computer knowledge (MS Office, email, CRM tools).

Key Skills:

• Customer-centric approach
• Active listening and empathy
• Conflict resolution and patience
• Multitasking and time management
• Team collaboration

Benefits:

• Competitive salary and performance-based incentives
• Opportunity for growth and career development
• Training and skill development programs
• Employee engagement activities