Customer Care Executive

We are hiring Customer Support Executives for a USA-based blended process. The ideal candidate must be comfortable working in rotational shifts aligned with US time zones and handling both voice and non-voice interactions (calls, emails, and chats).

Both freshers and experienced candidates are welcome to apply. Candidates must possess strong communication skills, adaptability, and a customer-focused approach to succeed in this fast-paced international support environment.

Key ResponsibilitiesHandle inbound and outbound customer calls professionally.

Respond to customer queries via email and live chat.

Provide accurate information regarding products and services.

Resolve customer complaints and concerns in a timely manner.

Maintain proper documentation of customer interactions in the system.

Escalate unresolved issues to the appropriate department.

Follow standard operating procedures and quality guidelines.

Meet daily productivity, quality, and service level targets.

Ensure customer satisfaction through effective communication.

Coordinate with internal teams to ensure timely issue resolution.

Maintain confidentiality of customer data and company information.

Required Skills & QualificationsComfortable working in rotational shifts (including night shifts as per US time zones).

Experience in a USA-based or international process preferred (not mandatory).

Experience in blended process (Voice + Email + Chat) preferred.

• Excellent verbal and written communication skills in English.
• Fluent in Hindi (speaking and understanding is mandatory).
• Knowledge of Punjabi will be an added advantage.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and multitasking abilities.
• Ability to handle pressure and high interaction volumes.
• Behavioral & Professional RequirementsPositive and customer-centric attitude.
• Strong listening and interpersonal skills.
• Willingness to learn and grow.
• Ability to adapt to process changes quickly.
• Team-oriented mindset.
• Punctuality and adherence to schedule.
• Performance MetricsQuality Score
• First Contact Resolution (FCR)
• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• Attendance & Schedule Adherence

Company: ELDNEXA TECHNOLOGIES LLP.

Location: On-site

Shift: Rotational Shifts (Including Night Shifts – US Time Zones)

Process Type: Blended (Voice + Email + Chat Support)

Experience Required:Fresher & Experienced Candidates Both Can Apply

Contact NO - 8100307097 , 9836279541

EMAIL ID - debtanu@eldnexatechnologies.com , hrm@eldnexatechnologies.com