Customer Relationship Manager

Role & responsibilities:

• Handle inbound and outbound calls, emails, and inquiries from potential clients.
• Understand client requirements and recommend suitable immigration programs.
• Provide accurate information about visa processes, documentation, and timelines.
• Maintain strong relationships with clients throughout the process.
• Follow up with leads and convert them into sales
• Meet and exceed monthly sales targets.
• Maintain records of client interactions in CRM systems.
• Coordinate with internal teams for smooth processing of applications

Requirements:

• Excellent communication and interpersonal skills
• Freshers are welcome to apply
• Strong sales and negotiation abilities
• Proficiency in English (spoken and written is a must)
• Basic knowledge of MS Office
• Basic knowledge of immigration/visa processes (Preferred but not mandatory)
• Strong willingness to learn and grow.

Preferred Qualifications:

• Experience in immigration consultancy, travel, or the sales industry.
• Multilingual abilities (a plus)