Customer Relationship Manager

🤝💻 Job Title: Customer Relationship Manager

🏢 Company: Grow Front Software

📍 Location: Webel IT Park Phase-1, DH Block (Newtown), Action Area-I,

New Town, Rajarhat, Kolkata / Calcutta, West Bengal, India

✨ Build Strong Client Relationships in Banking Software!Grow Front Software operates in the banking software sales business and is looking for a Customer Relationship Manager to handle after-sales customer support and relationship management. This role is ideal for freshers who enjoy interacting with customers and solving queries with care and clarity 🌟

B.Com candidates will be preferred.

🧾 Job Summary:

The Customer Relationship Manager will manage post-sales client interactions, resolve customer queries, handle complaints, and ensure long-term customer satisfaction using CRM tools.

• 🎯 Key Responsibilities:
• 🤝 Manage after-sales customer relationships
• 📞 Handle customer queries through calls & follow-ups
• 🧑‍💻 Provide customer support for banking software users
• 🗂️ Maintain customer data in CRM software
• 🛠️ Resolve customer issues and complaints effectively
• 🗣️ Conduct customer consultations & product guidance
• 😊 Ensure high customer satisfaction and retention
• 🔄 Coordinate with internal teams for issue resolution
• 🎓 Eligibility Criteria:
• 🎂 Age: 20 – 30 years
• 👨‍💼👩‍💼 Gender: Both genders allowed
• 🎓 Education: 12th Pass (✅ B.Com preferred)
• 🗣️ English: Basic English
• 💼 Experience: Freshers can apply 🌱
• 🕘 Shift: Day Shift (Full Time)
• 🛠️ Skills Required💬 Good Communication & Convincing Skills
• 🤝 Customer Relationship Management
• 📞 Customer Support & Query Handling
• 🧠 Customer Consultation & Guidance
• 🖥️ CRM Software Knowledge
• 🔍 Customer Complaint Resolution
• 😊 Client Handling & Service Orientation
• 💰 Salary & Benefits:
• 💵 Fixed Salary: ₹ 10,000 – ₹ 12,000 per month
• 🎁 Generic Perks🛡️ Provident Fund (PF)
• 📱 Mobile Allowance
• 🏥 ESI (ESIC)

📞 Contact Details👤 Contact Person: Soumyajit Roy

📱 Mobile: 9088026065