Customer Service Executive

Customer Service Executive – Non-Voice (Chat Process)Job Summary:We are looking for a detail-oriented and customer-focused Customer Service Executive to manage customer interactions through chat and email support. The role involves resolving customer queries efficiently while maintaining a high standard of written communication and customer satisfaction.

• Key Responsibilities:Handle customer queries via live chat, email, or messaging platforms
• Provide accurate information about products, services, and policies
• Resolve customer complaints promptly and professionally through written communication
• Maintain proper records of customer interactions in CRM systems
• Escalate complex issues to the relevant teams when required
• Ensure quick response time and high-quality resolutions
• Follow company guidelines, SOPs, and quality standards
• Achieve defined KPIs such as response time, resolution rate, and customer satisfaction score