Customer Success Associate

Job Summary:The Customer Success / Relationship Manager will be responsible for building strong, long-term relationships with clients, ensuring their satisfaction, and driving business growth through effective account management. The role focuses on client retention, upselling, and maintaining consistent service quality.

• Key Responsibilities:Act as the primary point of contact for assigned clients, ensuring smooth communication and service delivery.
• Understand client needs and provide tailored solutions to achieve their goals.
• Build and maintain long-term relationships to ensure customer satisfaction and retention.
• Handle customer queries, complaints, and escalations efficiently.
• Coordinate with internal teams (operations, sales, product) to ensure timely resolution of client issues.
• Identify opportunities for upselling or cross-selling company products/services.
• Track client usage, engagement, and feedback to improve service delivery.
• Maintain accurate records of client interactions and account updates.
• Share periodic reports and updates with clients and management.
• Desired Candidate Profile:Minimum Qualification: Higher Secondary (HS) / Graduate in any discipline.
• Experience: Freshers and experienced candidates both can apply.
• Excellent communication and interpersonal skills.
• Strong problem-solving attitude with client-first approach.
• Ability to multitask and manage priorities effectively.
• Basic computer proficiency (MS Office, email, CRM tools).

Key Skills:Client Relationship Management | Customer Success | Retention | Upselling | Communication | Problem Solving | Client Servicing