Customer Success Manager

🌟 HIRING ALERT – Aditya Birla Capital 🌟

📍 2nd Floor, Bangur BFL Estate, 31 Chowringhee Road, Park St, Kolkata – 700071

💼 Role: Customer Success / Relationship Manager

🎯 Department: Client Relationship / Customer Success

💡 Job Summary:We’re looking for passionate & energetic professionals to join our Customer Success Team! 🤝

As a Customer Success / Relationship Manager, you’ll be responsible for:

✨ Building strong & long-term client relationships

✨ Ensuring customer satisfaction & trust

✨ Driving business growth through retention & upselling

✨ Delivering seamless service experiences

If you love interacting with people, solving problems & ensuring client delight — this role is for you! 🚀

⚙️ Key Responsibilities:✅ Act as the main point of contact for clients & ensure smooth coordination.

✅ Understand client needs & offer customized solutions.

✅ Maintain long-term relationships to ensure satisfaction & retention.

✅ Handle client queries & escalations effectively.

✅ Collaborate with internal teams to ensure timely service delivery.

✅ Identify upselling / cross-selling opportunities.

✅ Track client engagement & feedback to improve experience.

✅ Maintain accurate reports & share regular updates.

👩‍💼 Desired Candidate Profile:🎓 Qualification: HS / Graduate (any discipline)

👥 Freshers & Experienced candidates — both can apply!

💬 Excellent communication & interpersonal skills

💪 Problem-solving attitude & client-first mindset

🖥️ Basic computer knowledge (MS Office / CRM tools)

⚡ Ability to multitask & manage priorities

🧩 Key Skills:#ClientRelationshipManagement | #CustomerSuccess | #Retention | #Upselling | #Communication | #ClientServicing | #GrowthMindset

📞 Interested?

Send your CV 📩 or call now to apply!

#AdityaBirlaCapital #KolkataJobs #NowHiring #RelationshipManager #CustomerSuccess #JobAlert