Customer Support Executive
Tata Aia Life
Customer Support Executive
Tata Aia Life
Rajarhat, Kolkata/Calcutta
₹19,700 - ₹41,600 monthly*
Fixed
₹19700 - ₹21600
Average Incentives*
₹20,000
Earning Potential
₹41,600
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
199 applicants
Benefits include: Flexible Working Hours
₹900 fee charged by company HR
WHY? - IRDA Exam
Job Description
The Customer Care Executive is responsible for providing excellent customer service by handling queries, resolving complaints, and supporting customers through various communication channels. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
- Key Responsibilities:Customer Interaction:
- Handle inbound and outbound calls, emails, and chats from customers.
- Provide accurate and timely information regarding products, services, and policies.
- Address customer inquiries and resolve issues efficiently and courteously.
- Problem Resolution:
- Identify and troubleshoot customer problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Customer Relationship Management:
- Build and maintain strong relationships with customers.
- Keep records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Update customer information in the CRM system accurately.
Job role
Work location
New Town, Kolkata, West Bengal, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Basic English
Gender
Any gender
About company
Name
Tata Aia Life
Address
New Town, Kolkata, West Bengal, India
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