Customer Support Executive

A relationship manager builds and maintains long-term relationships with a company's clients, partners, or stakeholders to ensure their satisfaction and drive business growth. They are the main point of contact, understanding client needs, providing personalized support, and acting as a liaison between the client and internal teams.

Key responsibilities

Client relationship management: Building and nurturing strong, long-term connections with clients or partners.

Client support: Serving as a primary point of contact, answering questions, and resolving complaints or issues.

Business development: Identifying client needs to offer relevant products or services, finding new opportunities for growth, and sometimes meeting sales targets.

Strategic collaboration: Working with internal departments like sales, marketing, and customer service to improve the overall customer experience and ensure client expectations are met.

Data analysis: Using client feedback and market trends to develop strategies and recommend improvements to company practices.