Customer Support Executive

We are hiring Customer Support Executives for a USA-based blended process. The ideal candidate must be comfortable working in rotational shifts aligned with US time zones and handling both voice and non-voice interactions (calls, emails, and chats).

Both freshers and experienced candidates are welcome to apply. Candidates must possess strong communication skills, adaptability, and a customer-focused approach to succeed in this fast-paced international support environment.

• Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
• Respond to customer queries via email and live chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and concerns in a timely manner.
• Maintain proper documentation of customer interactions in the system.
• Escalate unresolved issues to the appropriate department.
• Follow standard operating procedures and quality guidelines.
• Meet daily productivity, quality, and service level targets.
• Ensure customer satisfaction through effective communication.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain confidentiality of customer data and company information.
• Required Skills & QualificationsComfortable working in rotational shifts (including night shifts as per US time zones).
• Experience in a USA-based or international process preferred (not mandatory).
• Experience in blended process (Voice + Email + Chat) preferred.
• Excellent verbal and written communication skills in English.
• Fluent in Hindi (speaking and understanding is mandatory).
• Knowledge of Punjabi will be an added advantage.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and multitasking abilities.
• Ability to handle pressure and high interaction volumes.
• Behavioral & Professional RequirementsPositive and customer-centric attitude.
• Strong listening and interpersonal skills.
• Willingness to learn and grow.
• Ability to adapt to process changes quickly.
• Team-oriented mindset.
• Punctuality and adherence to schedule.
• Performance MetricsQuality Score
• First Contact Resolution (FCR)
• Average Handling Time (AHT)
• Customer Satisfaction (CSAT)
• Attendance & Schedule Adherence

Company: ELDNEXA TECHNOLOGIES LLP.

Location: On-site

Shift: Rotational Shifts (Including Night Shifts – US Time Zones)

Process Type: Blended (Voice + Email + Chat Support)

Experience Required:Fresher & Experienced Candidates Both Can Apply