E-Commerce Executive

Here is a clear, professional, and ready-to-use E-commerce Sales Executive job description in English:

Job Title

E-commerce Sales Executive

Job Summary

The E-commerce Sales Executive is responsible for driving online sales, handling customer inquiries, managing orders, and providing post-sales support across digital platforms. The role focuses on converting online leads into successful sales while ensuring a smooth and trustworthy customer experience.

Key Responsibilities

• Handle customer inquiries received through website, WhatsApp, phone calls, and social media
• Explain product details clearly and guide customers toward purchase decisions
• Convert inquiries into confirmed online sales
• Manage order placement, order confirmation, and follow-ups
• Coordinate with logistics and warehouse teams for timely order dispatch
• Handle Cash on Delivery (COD) and online payment orders
• Maintain accurate records of orders, customers, and daily sales activity
• Provide post-sales support including delivery tracking, returns, and complaints
• Upsell and cross-sell products when appropriate
• Build long-term customer relationships and encourage repeat purchases

Required Skills & Qualifications

• Bachelor’s degree preferred (not mandatory)
• Previous experience in e-commerce sales, online sales, or customer support is an advantage
• Strong communication and persuasion skills in English (knowledge of Hindi/Bengali is a plus)
• Comfortable using computers, smartphones, and online tools
• Familiarity with e-commerce platforms, CRM tools, or WhatsApp Business
• Ability to handle sales targets and work under pressure
• Customer-focused mindset with problem-solving ability

Preferred Candidate Profile

• Sales-oriented and target-driven
• Polite, patient, and confident in customer communication
• Organized and detail-oriented
• Willing to learn about products and digital sales processes

Job Type

• Full-time / Part-time (as applicable)
• Work from Office / Hybrid (as applicable)

Salary & Incentives

• Fixed salary + performance-based incentives
• Sales commission on successful conversions

Why Join Us?

• Growing e-commerce brand
• Opportunity to work in a fast-paced digital sales environment
• Clear growth path based on performance
• Skill development in online sales and customer management